Last updated: November 2026

Who we are

Splash Flagstone ("Splash", "we", "us") is a learn to swim school owned and operated by Splash By McKeon Pty Ltd (ACN 703 157 180, ABN 18 703 157 180), Flagstone Central, 25 Bushman Drive, Flagstone QLD 4280.

We respect your privacy and the privacy of your children. This policy explains what personal information we collect, how we use it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Depending on how you deal with us, we may collect:

Parent or guardian details: name, phone number, email, postal address and emergency contacts
Swimmer details: your child's name, date of birth, swimming level and lesson history
Health information: medical conditions, allergies or additional needs you tell us about, so we can keep swimmers safe in the water
Payment details: handled by our payment provider (Ezidebit). We do not store full card or bank account numbers ourselves
Photos and video: taken at the centre, only with your consent where your child can be identified
Website and social media information: forms you complete (including Facebook and Instagram sign-up forms), and general analytics such as which pages are visited and how people found us

How we collect it

We collect information directly from you when you enrol, register your interest, call or email us, complete a form on our website or social media, or speak to our team at the centre. We may also collect basic usage information automatically through cookies and analytics tools on our website and social media pages.

Why we collect it

We use your information to:

enrol swimmers, run classes, track progress and issue certificates
keep swimmers safe, including in an emergency
process payments and manage your account
contact you about lessons, make-up classes, closures and changes
send you news and offers about Splash programs (you can unsubscribe at any time)
improve our programs, website and advertising
meet our legal and insurance obligations

If you don't give us the information we ask for, we may not be able to enrol your child or provide our services.

Who we share it with

We do not sell your personal information. We share it only with people and services that help us run Splash, and only as much as they need:

our swim school booking and class management system
our payment provider (Ezidebit) and accounting system (Xero)
our email newsletter service (Mailchimp)
our website host (Squarespace) and analytics provider (Google Analytics)
Meta (Facebook and Instagram), when you complete a form or message us there
our insurers, professional advisers, and emergency or medical services when needed
government bodies where the law requires it

Overseas storage

Some of these services store information on servers outside Australia, including in the United States. We choose reputable providers and take reasonable steps to make sure they protect your information.

Marketing

We may send you emails, SMS or social media messages about Splash programs, events and offers. Every email includes an unsubscribe link, or you can ask us to stop at any time by contacting us. Opting out of marketing won't affect messages about your child's lessons.

Photos and video

We love sharing moments from the pool, but we will only post photos or video in which a child can be identified with a parent or guardian's consent. You can withdraw your consent at any time, and we will remove the image from our channels where we can.

Keeping your information safe

We store information in secure, password-protected systems and limit access to staff who need it for their role. We keep information only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

Seeing or correcting your information

You can ask to see the personal information we hold about you or your child, or ask us to correct it, at any time. Contact us using the details below and we'll respond within 30 days.

Questions and complaints

If you have a question or concern about how we've handled your information, please contact us first and we'll do our best to fix it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on our website.

Contact us

Splash Flagstone Flagstone Central, 25 Bushman Drive, Flagstone QLD 4280 Phone: 07 3180 2240 Email: flagstone@splash.com.au